Provide economic stability for our customers
Create trusting relationships with end-customers
Be an engaging workplace for our employees
Be an ethical and responsible business

Provide economic stability for our customers

We are a business partner that is trustful and caring. Our insight and personal approach ensures that customer’s receivables are paid and customer’s good relationships with end customers are maintained. To make sure that we provide economic stability for our customers we use ethical collection and a retention-based value chain.

We use customer selection and only sustainable and ethical business models and production methods. And we want to support business practices that lead to healthy and sustainable debt levels of end-customers. All according to our Sustainability policy.

Create trusting relationships with end-customers

We have robust processes and sophisticated models in place to collect permitted information about end-customers in order to fairly assess their credit worthiness. We always treat end-customers individually and with respect. We also provide the end-customers with transparency and easy access self-service, to be able to solve their errands quickly and effortlessly without any hassle. Our transparent debt collection processes are compliant with generally accepted collection practices and standards and we do everything we can to find solutions that are user-friendly and appropriate for all parties.

Be an engaging workplace for our employees

Sergel is based on the people working here. This is an inspiring place
to work at and we offer a good balance between setting high expectations and providing an opportunity to learn. We provide a safe and healthy working environment to promote health and well-being and we work proactively to prevent occupational illness and accidents. We respect and work in line with internationally proclaimed human rights.
All employees are respected and treated fairly and equally, regardless of individual differences, talents or personal characteristics. Our recruitment process is both inclusive and equal.

To be an ethical and responsible business

By committing to the Science Based Targets Initiative Business Ambition for 1.5°C we have joined the United Nations Framework Convention on Climate Change. We carry out a climate risk and impact assessment and define emission reduction targets for a zero-carbon footprint.

We have a systematic approach to sustainability. We act ethically
and we are fully compliant with legal requirements, industry standards
as well as with our own policies and procedures. We cooperate with authorities to fight fraud, corruption and financial crime. We participate in industry associations in all countries where we operate and we contribute to finding common challenges and development opportunities.

We walk the talk

Some of our Sustainability activities

• Commit to the Science Based Targets Initiative, carry out a climate risk and impact assessment and define emission reduction targets
  for a zero-carbon footprint
• Set environmental, social and GDPR requirements on suppliers and business partners
• Deliver leadership training and culture onboarding of our employees
• Secure competence coaching and training of our debt collection agents to deliver
  an individual, professional, open, fair and honest dialogue with our end-customers

Sergel Sustainability Report 2021

Sergel Code of Conduct